Health Insurance Blog

JD Power & Associates ranked Humana the top rated health plan in Texas for 2009, in overall customer experience.  In addition to being rated as the top health plan in Texas, The Humana health plan that operates in Texas was rated as being among the best in the nation ( 5 out of 5 stars).

Other private health plans that faired well included CIGNA & Aetna who each received 4 of 5 stars, which denotes them as being better than most.

Blue Cross Blue Shield of Texas was rated as below average, one of the few Blue Cross Blue Shield member health plans that did not fair well in the JD Power survey.  BCBSTX was rated below average.

More information about Texas health insurance.

J.D. Power & Associates rated Health Alliance Plan (HAP) as the top health plan in Michigan for 2009.  Michigan is one of the few “regions” in this study of well over 100 health insurance companies from coast-to-coast, where a Blue Cross and Blue Shield health plan was not recognized as being the top plan.

Health Alliance Plan of Michigan was selected as the top health plan in Michigan and among the top plans in the nation in terms of overall customer experience.

Both, Blue Cross Blue Shield of Michigan and Priority Health were rated as average when compared to the 100+ health plans included in the study and Aetna was rated as below average.

More information about Michigan health insurance.

J.D. Powers & Associates rated the top private health plans in the heartland states (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota), and the results were as follows.

Similar to many of the other 17 regions in the JD Power Survey, a Blue Cross Blue Shield health plan took top honors.

Blue Cross Blue Shield of Nebraska was named the top health plan in this region based on overall customer experience and among the best in the nation.

Three other Blue Cross plans were rated as “better than most”  (4 stars out of 5 in overall experience):  BCBS Kansas, Wellmark BCBS Iowa, and BCBS Kansas City.

Health plans Aetna, CIGNA, UnitedHealthCare, and Coventry Healthcare were rated as being below average.

More information about health insurance in the heartland states:  Nebraska health insurance, Iowa, Kansas, Minnesota, Missouri, North Dakota, South Dakota

The state of Florida was not included in the Southeast region when J.D. Powers ranked the top health plans in the Southeast, in their rating of the top health plans in 17 distinct regions, Florida is its own region.  That being said, J.D. Power and Associates rated Blue Cross Blue Shield of Florida as the top rated health plan in Florida.

BCBSFL was rated as being among the best health plans in the country, as was Humana, coming in just behind the Florida Blue Cross Blue Shield plan.

Other Florida health plans that were rated as part of this study included UnitedHealthCare, CIGNA, and Aetna.  UnitedHealthCare was given 4 stars out of 5 in overall experience (better than most) while CIGNA & Aetna were given 2 stars, a below average rating.

More about Florida health insurance.

J.D. Power and Associates rating of the top health plans for the South East Central region lists two health plans tied for the top spot for 2009 - Anthem Blue Cross Blue shield of Kentucky and BlueCross BlueShield of Alabama.

CIGNA & Humana finished close behind while still receiving designation as being among the nations best.

Aetna & Blue Cross Blue Shield of Tennessee were rated as “about average” while  United HealthCare and Blue Cross Blue Shield of Mississippi were rated below average.

Continuing the coverage of J.D. Power and Associates 2009 health plan ratings, below are their ratings of leading health plans in Colorado.

1. Kaiser Foundation Health Plans was rated the top health plan in Colorado and among the best in the nation.  In addition to this top rating in Colorado, their were also rated tops in California as well.
2. Aetna -For the most part average across the board
3. CIGNA - Rated among the best nationally in terms of provider choice, but simply average in overall experience
4. Anthem Blue Cross Blue Shield of CO - Rated among the best nationally in terms of provider choice, but simply average in overall experience
5. Great-West HealthCare - below average
6. UnitedHealthCare - below average

More information about Colorado health insurance

According to J.D. Power and Associates, Kaiser Foundation Health Plan was the top rated California health plan based on their 2009 survey.

Based on their survey and analysis of more than 130 health plans nationally (broken up into 17 distinct regions), Kasier Foundation Health plan was the tops in the California region and among the best nationally.

The other health plans from California that were surveyed all performed below average.  They included:  Blue Cross of California, Blue Shield of California, Aetna, HealthNet, Pacificare, and CIGNA.

More information about the J.D. Power 2009 Health Plan Ratings.

More information about California health insurance.

According to J.D. Power and Associates’ 2009 Health Plan Ratings, BlueCross BlueShield of Arizona was the top rated private health plan in the Arizona/Utah region.  The ratings are based on

1. Health coverage and benefits
2. Provider choice
3. Health information and communication
4. Health insurance claims processing
5. Statements
6. Customer service, and
   
7. Approval processes

SelectHealth also faired very well in the JD Power survey for this region.

More information about Arizona health insurance & Utah health insurance

JD Power and Associates recently released their 2009 Health Plan Ratings.  The ratings are based on the results of a study which includes responses from more than 33,000 members of private health insurance plans.   The members were surveyed online in December 2008 and January 2009.

More than 130 health plans were included in the study which breaks down the results into 17 distinct regions across the country.  The study itself examined seven key factors:

1. Health coverage and benefits
2. Provider choice
3. Health information and communication
4. Health insurance claims processing
5. Statements
6. Customer service, and
   
7. Approval processes

Some of the Health insurance plans that ranked highest in their respective regions included…Anthem Blue Cross and Blue Shield of Kentucky , BlueCross BlueShield of Arizona, Health Alliance Plan (HAP), Humana, Kaiser Foundation Health Plan, and Medical Mutual of Ohio among others.

Over the next few weeks we will be providing more of the regional results from this study.

The top five Tennessee health plans (based on prevention, treatment and customer assessment) according to US News and World Report’s annual rankings were as follows:

UnitedHealthCare Plan of the River Valley - Also rated as the #1 overall health plan for the Medicare market

CIGNA Healthcare of Tennessee - ranked #1 in Tennessee on the customer assessment measure.

Cariten Health Plan

UnitedHealthcare of Tennessee

Aetna Health of Tennessee

More information about Tennessee health insurance plans.