Health Insurance Blog

J.D. Power & Associates rated Health Alliance Plan (HAP) as the top health plan in Michigan for 2009.  Michigan is one of the few “regions” in this study of well over 100 health insurance companies from coast-to-coast, where a Blue Cross and Blue Shield health plan was not recognized as being the top plan.

Health Alliance Plan of Michigan was selected as the top health plan in Michigan and among the top plans in the nation in terms of overall customer experience.

Both, Blue Cross Blue Shield of Michigan and Priority Health were rated as average when compared to the 100+ health plans included in the study and Aetna was rated as below average.

More information about Michigan health insurance.

JD Power and Associates recently released their 2009 Health Plan Ratings.  The ratings are based on the results of a study which includes responses from more than 33,000 members of private health insurance plans.   The members were surveyed online in December 2008 and January 2009.

More than 130 health plans were included in the study which breaks down the results into 17 distinct regions across the country.  The study itself examined seven key factors:

1. Health coverage and benefits
2. Provider choice
3. Health information and communication
4. Health insurance claims processing
5. Statements
6. Customer service, and
   
7. Approval processes

Some of the Health insurance plans that ranked highest in their respective regions included…Anthem Blue Cross and Blue Shield of Kentucky , BlueCross BlueShield of Arizona, Health Alliance Plan (HAP), Humana, Kaiser Foundation Health Plan, and Medical Mutual of Ohio among others.

Over the next few weeks we will be providing more of the regional results from this study.