J.D. Power and Associates released their health plan rankings for 2012, and the award recipient for the state of Pennsylvania was Geisinger Health Plan of Pennsylvania.  Geisinger’s Overall Experience received a score of 5 out of 5.  Other categories that received 5 out of 5 included Coverage and Benefits, Information and Communication, Claims Processing, Statements, and Customer Service.

Highmark Blue Shield also received a five in Overall Experience with a five in Provider Choice, Claims Processing, and Approval Processes.  Capital Blue Cross received a 4 out of 5 while HealthAmericaHealthAssurant, HighMark Blue Cross Blue Shield, Independence Blue Cross, and UPMC Health Plan received a score of 3 out of 5 which is considered about average.

Four health plans received rankings that were less than desirable including UnitedHealth of Pennsylvania, Cigna of Pennsylvania, Blue Cross of Northeastern Pennsylvania, and Aetna with 2 out of 5.  You can learn more about how plan rankings are calculating by visiting J.D. Power and Associates’ Power Circle Ratings.

Written by Sam Tabes

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