JD Power and Associates is in their 5th year of ranking health insurers through the US Member Health Insurance Plan Study and according to their recent annual report Pennsylvania health insurance ranked well for overall customer satisfaction.  They exceed the national average for customer satisfaction significantly.

The article “UPMC, Geisinger, Highmark lead PA Customer Satisfaction Ratings” by Bob Graham on IFAWEBNews.com summarizes the most recent results specifically for Pennsylvania.  UPMC Health Plan received a score of 744 out of 1000 and performed very well in Pennsylvania in information and communication approval processes.  Behind UPMC Health Plan is Geisinger Health Plan at 737 and Highmark Blue Cross Blue Shield at 735.

The average customer satisfaction score in Pennsylvania is 718, which is much higher than the national average of 696 which happens to be the lowest average since they survey started ranking health plans.  Overall satisfaction has fallen greatly in 4 out of the 17 regions, but in Pennsylvania customer service only slightly dropped from 2010 to 2011.