Illinois Health Insurance Complaints Decreasing
The article “Leading insurance grievance: delays in claims handling” by Becky Yerak on chicagotribune.com states that Illinois consumers have been filing less complaints about their health, auto and homeowners insurance companies.
Illinois health insurance complaints were down 13%, auto insurance complaints were down 10%, and homeowners insurance was down 5%. The complaint ratios, which compare the number of complaints with every $1 million in policies, vary widely among insurance companies.
The National Association of Insurance Commissioners released the study showing that the leading complaint was because of delays in handling of claims at 18.7%. The next most common complaint was claims denials which was around 18.2%.
Consumers complained most often about accident and health insurance coverage at 37.5% of complaints. Auto insurance accounted for about 35% and homeowners insurance only accounted for 12.5% of all of the complaints.
